Support

When you pay for a spot, your money goes into TwendeTrips' account, not directly to the leader. We release it to the leader after the trip ends, minus a 48–72 hour hold period for disputes.

You get a full refund automatically, every time. No negotiation needed. Same if the leader cancels for any reason.

Save is a straightforward bookmark for trips you like. Watchlist is for trips you're seriously considering but not ready to commit to yet. Think of it as "track this before I decide."

ID Verified is the minimum bar to list a trip: real ID, phone, and M-Pesa name match confirmed. Trusted Leader means 3+ trips run here with a 4.5+ rating. A licensed-transport tier is on the roadmap.

Not yet. Right now TwendeTrips verifies trip leaders before they can list, since they're the ones responsible for a trip. Traveller identity verification is on our roadmap, but isn't required to book a spot today.

Yes. List under your existing brand name, same as you would on Instagram or WhatsApp. Verification still checks the real person behind the account (ID, phone, M-Pesa name match), not just a business name, so travellers know a real person is accountable for the trip even when it's listed under a brand.

No. Each leader sets and publishes their own meeting point, and handles transport as part of what's included in their trip (or not). TwendeTrips doesn't book, insure, or arrange transport as a separate service.

Yes, based on how close it is to departure: full refund 14+ days out, 50% at 7–13 days, no refund inside 7 days. See our full cancellation policy on any trip page.